FAQ

1. Do you ship internationally?
No, we currently only ship within the U.S.

2. Do you charge for shipping?
No, all orders include free standard shipping.

3. How long will it take to receive my order?
Most orders arrive within 2–5 business days after processing.

4. How can I track my shipment?
Once your order is shipped, you’ll receive a tracking link via email.

5. Can I return an item if I don’t like it?
Yes, returns are accepted within 30 days if the product is unused and in its original packaging.

6. Do you offer exchanges?
At this time, we do not process exchanges. Please return your item and place a new order.

7. What should I do if my item is damaged on arrival?
Contact us within 7 days with photos, and we’ll arrange a replacement or refund.

8. What payment methods do you accept?
We accept major credit cards and secure online payments.

9. Can I cancel my order?
Orders may be canceled if they haven’t shipped yet. Contact us as soon as possible.

10. How do I reach customer service?
You can email contact@bwgshome.shop or call (740)-297-7337.